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Privacy Policy

A legal disclaimer

Privacy Policy

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Effective Date: 25 / 06 / 2025

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At Coastal Shine Co., your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or interact with our business.

 

1. Information We Collect
 

We may collect the following types of information:

  • Personal Information (e.g., your name, email address, phone number, suburb)

  • Booking Details (e.g., service type, preferred date/time, property address)

  • Payment Information (only when making a transaction — processed securely via third-party providers)

  • Website Usage Data (e.g., IP address, device type, browsing behavior via cookies or analytics)
     

2. How We Collect Your Information
 

We collect personal information through:

  • Online contact or booking forms

  • Newsletter sign-up forms

  • Direct communication (e.g., email, phone, social media)

  • Analytics tools like Google Analytics or Wix tracking

  • Cookies (you can disable these in your browser settings)
     

3. Why We Collect Your Information
 

We use the information we collect to:

  • Provide and manage our cleaning services

  • Process bookings and payments

  • Communicate with you about your service

  • Send appointment reminders and feedback requests

  • Improve our website, services, and user experience

  • Send promotional emails (only if you’ve opted in)

     

4. How We Store and Protect Your Data
 

Your information is stored securely using encrypted systems provided by Wix and trusted third-party services. We implement measures to prevent unauthorised access, disclosure, or misuse of your data.
 

5. Sharing Your Information
 

We never sell your personal information. We may share your information with trusted third-party service providers only for:

  • Payment processing

  • Booking and scheduling systems

  • Marketing tools (if you have subscribed)

  • Legal or compliance reasons (if required by law)

All third parties are contractually obligated to protect your data and not use it for their own purposes.
 

6. Accessing & Updating Your Information
 

You may request access to or correction of your personal information at any time by contacting us at:
📧 info@coastalshineco.com.au
📞 04 9378 2861
 

7. Email & Marketing Preferences
 

If you have subscribed to our emails, you can opt out at any time using the unsubscribe link in our emails or by contacting us directly.
 

8. Children’s Privacy
 

Our services are not directed to children under the age of 13, and we do not knowingly collect their personal information.
 

9. Your Rights (AU Residents)
 

Under the Australian Privacy Act 1988 (Cth), you have the right to access, correct, or request deletion of your personal information. Please contact us to exercise these rights.
 

10. Changes to This Policy
 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
 

11. Contact Us
 

If you have any questions or concerns about your privacy, please reach out:

Coastal Shine Co.
Umina Beach, NSW 2257
📧 info@coastalshineco.com.au
📞 04 9378 2861

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